Model #: 20-5010-01
We process and ship all orders WITHIN 1 BUSINESS DAY if not the same day of cleared payment! All domestic orders are shipped by USPS Priority Mail or USPS First Class Mail only. Tracking information is provided for all shipments leaving our warehouse. An automated email will be sent to the email address listed on your Ebay account once your purchase has been processed and shipped.
Shipping Addresses: We ONLY ship items to the address provided at checkout. If you find that you have provided a different address than where you would like to have your item shipped to please contact our customer service department as soon as possible. We will cancel your transaction through Ebay and you may repurchase your item with the correct shipping address.
Ebay Global Shipping: Tracking information is available for Ebay Global Shipping customers. You can find your tracking number on the Orders Detail page of your Ebay account so that you can track the status of your shipment.
International Ship to Locations: If you cannot select your country to view the shipping rate under shipping and handling; then unfortunately this means that we do not ship to your country.
We take pride in providing our customers with quality products as well as a superior buying experience. Should you have any questions or concerns regarding your purchase please contact us before leaving feedback. So that we may have the opportunity to answer your questions and resolve any issues that you may have. Our customer support team works very hard to answer questions within 1 business day Monday through Friday.
We have designed this section to benefit our customers so that some questions may be answered very quickly. If you do not see your question below please do not hesitate to contact us through Ebay Messaging so that our customer service department can assist you in getting your questions answered.
- Can I choose a different type of shipping for my package? Please check under the payments and shipping tab of the listing. We provide upgraded forms of shipping through USPS if you would like upgrade your shipment. If a particular shipping method is not listed then unfortunately it is not provided.
- Will you sell your item to me for less than your buy it now price? Sorry, Our best price is always the Buy it Now Price.
- Can I change my shipping address after I have completed checkout? If you find that you need to change your shipping address after checkout then please contact our customer service department as soon as possible. We will cancel the transaction through Ebay and you may repurchase your item with the correct shipping address.
- When will my package be shipped? How will I know when it has been shipped? We generally process and ship all purchases WITHIN 1 BUSINESS DAY if not the same day of cleared payment! All domestic orders are shipped by USPS Priority Mail or USPS First Class Mail only. Tracking information is provided for all shipments leaving our warehouse. An automated email will be sent to the email address listed on your Ebay account once your purchase has been processed and shipped
- I’m missing my tracking number? Did you send it? I paid for the item 24 hours ago and I still don’t have it? Where is it? Tracking information is available for all items shipped from our warehouse. You can find your tracking number on the Orders Detail page of your Ebay account. An automated email will also be sent to the email address that you have listed with your Ebay account.
- What if I have a problem with my item? Almost all items are covered by a 30 day warranty through Supreme Solution. Any item which has warranty stated in the description will carry this warranty and the item will be warranted to be free from defects under normal use for a period of 30 days from the original purchase date. Shipping cost to and from will be solely the responsibility of the buyer. Any problems determined not to be defects; such as accidental damage, scratches, or damage as a result of misuse or abuse of the item will void this warranty.
- When can I expect my order? How long does it take? Usually only 2-3 Business Days from the shipping date for Domestic. You may check at the top of the listing as Ebay provides a Fast N Free delivery estimate for all items sold by supreme solution.
- The retail packaging I received is different than what you have pictured? Specs of my item are slightly different than what you have pictured in your listing? In rare situations; the pictures shown of the packaging which comes with an item such as the style or color of the box and or case, may vary from the actual one you receive. Rest assured you are always getting an authentic item; but packaging which comes with that item such as the style or color of the box and or case may vary.
- Can I (the buyer) purchase a knife, a tool with a blade on it, or any other item that could be dangerous in nature from you (the seller) if I am not 18 years of age? NO. By purchasing any knife, tool which may or may not have a knife blade on it, or any other item that could be dangerous in nature from us (the seller), you (the buyer) certify and warrant that you are at least 18 years of age and are in compliance with all Federal, State, and Local laws and are legally able to purchase and own it. You (the buyer) also certify and warrant that you are legally allowed to receive it at the shipping address (location) that you have provided with your payment. We (the seller) assume ABSOLUTELY NO form of ANY responsibility or LIABILITY for the purchase or use of any knife, tool which may or may not have a knife blade on it, or any other item that could be dangerous in nature that has been purchased from us (the seller) by you (the buyer). Any item mentioned above, or similar to the items mentioned above can be dangerous in nature, can inflict serious injury and or be fatal / lethal, should never be misused, and should always be used with extreme caution. By purchasing any such item from us (the seller) you (the buyer) agree and are bound by law to all of the above.
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